Refund policy

Return & Refund Policy
At Sornixix, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions outlined below.

Return Window
We accept returns within 30 days of the delivery date.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.

All original packaging, tags, and accessories must be included.

Proof of purchase or order confirmation is required.

Non-Returnable Items
The following items cannot be returned:

Personalized or custom-made products

Gift cards

Final sale or clearance items

Products damaged through misuse or improper handling

Return Process
To start a return request, please contact our support team at:

info@sornixix.store

business@sornixix.store

Please include:

Your order number

The item(s) you wish to return

Reason for the return

Photos if the item arrived damaged or defective

Our support team will provide return instructions once your request is approved.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photo evidence to help resolve the issue quickly.

Refunds
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days depending on your payment provider.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Original shipping fees are non-refundable unless required by law.

Order Cancellation
Orders may be canceled within 12 hours after purchase. Once processing or shipping has started, cancellations may no longer be possible.